JOHANNESBURG, April 17 – South African Airways (SAA) said on Tuesday it had maintained a 4-star Skytrax ranking, in both its business and economy class cabins, during another challenging year for the embattled airline.
SAA received the Skytrax ranging, a seal of quality approval awarded to airlines supplying good quality performance across a range of products, for the 16th consecutive year despite posting a loss of R5.67 billion for the year ended March 2017.
A 4-Star rating recognises a good standard of products and services including cabin seating, safety standards, cabin cleanliness, comfort amenities, catering, tax-free sales, reading materials, in-flight entertainment, and staff performance.
The SAA stations audited this year included Kempton Park, Durban, and Cape Town, within South Africa, as well as a regional centre in Mauritius and international ones in Hong Kong, United Kingdom, Australia, and São Paulo in Brazil.
“This win will surely strengthen our global position … Awards demonstrate that SAA is standing its ground as one of the leading airlines in the world, despite the challenges the group is facing,” SAA spokesperson aid Tlali Tlali said.
“We were also fortunate to have had our new Airbus A330-300 audited this year amongst our aircraft fleet. The A330-300s are state-of-the-art aircraft and the latest acquisition in our fleet.”
Skytrax, an independent, global airline-rating organisation, said the SAA product and service standards “continue to perform at a standard that is meeting 4-Star levels and this applies to long-haul, regional, and domestic flights”.