Spur released a statement on Wednesday, 22 March in which it acknowledges Lebohang Mabuya’s version of events is correct, and apologised unreservedly to her and her family, while reaffirming the life-time ban for the aggresive male.
If you have not seen the viral video, you can do so here:
“Spur Corporation would like to issue an unequivocal apology to Lebohang Mabuya and her family for the incident that took place at the Texamo Spur at The Glen Shopping Centre in Johannesburg on Sunday 19 March 2017.
We have reviewed our CCTV footage of the incident and can confirm that Ms Mabuya’s version of events is accurate; the footage shows that her child was grabbed by the male customer in an aggressive manner and his actions are unacceptable,” the statement read.
“We affirm our decision to ban the male customer from our stores, physical aggression towards our customers, particularly against women and children will not be tolerated.”
The restaurant chain acknowledged that its staff and management did not sufficiently assist Mabuya and said it is reviewing its internal procedures to ensure staff are properly equipped and trained to deal with incidents such as the one in question.
Pierre van Tonder of Spur said: “We will be talking to Ms Mabuya directly, at her convenience, and will apologise for what she and her family experienced. We will also offer her and her family trauma counselling and any other support where we can. I would like to again make it very clear that as an organisation we do not condone any forms of violence against women or children, irrespective of the circumstances. As an organisation we have learnt a valuable lesson and it is my priority at this stage to ensure that should something like this happen again, our staff will be sufficiently prepared.”
The restaurant chain said it acknowledged her apology in the media for her own language during the confrontation.